Criterion Systems Knowledge Management Analyst KMA in Camp LeJeune, North Carolina

At Criterion Systems, Inc., we developed a different kind of business—a company whose real value is a reputation for excellence built upon the collective skills, talents, perspectives, and backgrounds of its people. Our Offerings: *100% employee-owned private Government contractor founded in 2005. *High retention rate because we work hard at holding onto talent. *Excellent Leadership Team comprised of individuals who have successfully built and run businesses and are involved in day-to-day operations to include an open-door policy. We are as large in 2017 as we have ever been! Our employees are the most valuable assets. Are you ready to be appreciated?

Criterion Systems is seeking to hire aSenior Business Process Analystto support a government customer in Camp LeJeune, North Carolina.

TheSenior Business Process Analystwill support the critical mission of the SOF Enterprise KM operations, which are defined as the integration of people, processes, and technology, to facilitate the exchange of operationally relevant information and expertise to increase organizational performance. This involves creating, organizing, applying, and transferring knowledge to facilitate situational understanding and decision-making, which enables decision superiority.

As theSenior Business Process Analyst (also known as Knowledge Management Analyst (KMA)) and Site Lead, you will have a vast impact on site operations, spanning from supporting business process analysis (30%), serving as on-site lead and project manager (30%), providing direct support to Sharepoint impacting knowledge sharing (20%) and supporting business intelligence (20%). Specifically, you will be responsible for the following items:

Job Duties:

• As Site Lead for MARSOC, coordinate with the US SOCOM Knowledge Management Program Manager as needed for program deliverables and management taskings.

  • Roughly 30% of working hours will be in support of Business Process Analysis,which includes conducting end to end KM project management, process modelling, SharePoint design and solution implementation.

  • Provide customer interface and integration for provisioned KM projects.

  • The Contractor shall analyze business processes in order to support more efficient decision making and operations. The Contractor shall perform the following tasks:

  • Provide expert analytical advice to the Government on matters relating to people, process and technology. This includes analyzing, assessing, and providing recommendations for improving or simplifying command-wide and/or SOF Enterprise KM and business processes.

  • Communicate orally and in writing with groups or individuals, using multiple digital media and transmission means, to collect and convey information.

  • Identify process gaps and organizational inefficiencies using process improvement methodologies such as Agile, Lean, Six Sigma, Kaizen and Business Process Re-engineering.

  • Apply analytical methods and techniques to assess the information exchange requirements for the organization using knowledge of strategic documents as well as SOF Enterprise operations.

  • Document business process solutions using industry standard flowcharting and documentation conventions in the form of service requests, requirements and specification documents, business process modeling and/or Microsoft Visio.

  • Provide technical documentation for each process that includes the policy and/or procedure underpinnings necessary for the Government to publish official documents that dictate processes, procedures, and security requirements associated with each development effort.

  • Provide user documentation for each new process delivered. Documentation shall be delivered in the form of portal wikis or other easily accessible platforms.

  • Develop and implement quantitative and qualitative methods for measuring the impact of process improvement and KM initiatives.

  • Translate business needs into analytics/reporting requirements, and interface with stakeholders to ensure successful delivery of end-user reporting solutions.

  • An estimated 30% of your time, will be dedicated to Project Managementfor this large site., where you will apply project management principles such as Project Management Body of Knowledge (PMBOK), Project Management Professional (PMP) and or Agile to manage their work effort.

  • Provide project management support that encompasses the life‐cycle of organizational projects. This includes managing project demand, work prioritization, resource scheduling, solution development, and product delivery.

  • Develop and implement the controls essential to successful project execution. This includes conducting project meetings, creating and maintaining project charters and task lists, managing project execution, measuring and reporting project performance, and conducting post-effort retrospective reviews.

  • Produce and maintain a portfolio of projects so that project dependencies and relationships can be easily identified across the SOF enterprise.

  • Develop and maintain a library of project templates and past project artifacts to promote continuity, reusability, and reproducibility of Government business processes.

  • Roughly 20% of working hours will be in support of SharePoint. Support will include creating, testing, migration, documentation, maintenance, and daily operation of SOF Enterprise collaboration capabilities on SharePoint 2010 and 2013.

  • Management responsibilities include the establishment and administration of alerts to monitor activity on critical information as required. Establishing and enforcing governance rules. Planning and implementing monthly SharePoint Power User group meetings and convey information to the team. Compile monthly reports on usage and progress of site collection.

  • Perform SharePoint administration to include managing permissions – restrict and revoke access as required. Create, leverage and manage content types, site columns, lookups and templates for re-use in sites. Determine and create scalable structure for top level, directorate, division, and branch sites. Ensure uniform navigation throughout sites. Manage search scopes and create project / document dashboards.

  • Maintain the SharePoint environment to include constantly revisiting and reviewing content to ensure business relevance. Customize and maintain landing page to encourage traffic and user adoption. Monitor site usage and follow up on dormancy on a regular basis. Monitor to ensure workflow and tasks are working correctly, perform ongoing research to determine SharePoint’s current and future capabilities and liaise with the 6 / Communications regarding the migration of sites when necessary.

  • Provide end-user support and encourage user adoption. Act as Tier 1 support for end-users and site designers. Train end-users on basic functionality. Direct users to training material and available resources. Assist users in setting up My Sites.

  • 20% of working hours will be in support of Business Intelligence (BI), which includes providing analysis and Reporting Development and Support: You will develop new enterprise BI service offerings, content creation, and value propositions to support and improve Government business processes. Duties including the following tasks:

  • Collaborate with end users to identify needs and opportunities for improved data management and delivery.

  • Provide ongoing development and maintenance of an operational data store and enterprise data warehouse using BI best practices, relational structures, dimensional data modeling, structured query language skills, data warehouse and reporting techniques.

  • Improve and streamline processes regarding data flow and data quality to improve data accuracy, viability and value.

  • Provide ongoing development and maintenance of a business intelligence architecture that enables fact‐based decision making and ad-hoc analysis and insight generation.

  • Provide solutions using the Microsoft Business Intelligence stack, Microsoft Dynamics Customer Relationship Management (CRM), Defense Ready, SharePoint, Tableau, Qlik and or Office productivity tools.

  • Provide support to the multiple networks, such as Non-Secure Internet Protocol Router Network (NIPRNet), Secret Internet Protocol Router Network (SIPRNet), Battlefield Information Collection and Exploitation System (BICES) networks.

  • Ensure data standards are validated against Department of Defense Directive 8320.02.

  • Support documentation for the DoD and USSOCOM required system registration, certification, and accreditation and full compliance with DOD 85701.01-M IAT Level II as required.

  • Note that candidate may be required to work non-standard hours for updates and maintenance or be on-call. Support for operational missions and exercises may require coverage outside core hours.

  • Certain designated positions may be required to provide deployed support (on request) for OCONUS (Combined Joint Special Operations Task Force (JSOTF), Special Operations Task Force (SOTF) etc.) or CONUS (Continuity of Operations Plan (COOP), Disaster Recovery (DR) etc.) operations. Standard work hours Monday‐Friday (excluding holidays).

Required Qualifications

  • 8 to 10 years of experience

  • 3+ years of experience in business process analysis and improvements associated with knowledge management

  • Should be capable of executing duties as a Site Collection Administrator and providing general process improvement training on topics such as Continuous Process Improvement (CPI), LEAN Six Sigma (LSS), Theory of Constraint, Value Stream Analysis, and Total Cost of Ownership.

  • E xperience with SharePoint 2010/2013 functions, capabilities and user interface

  • Demonstrated success in applying Agile, Lean, Six Sigma, Kaizen and Business Process Re-engineering for operational improvements

  • Extensive experience creating SharePoint out of the box apps or collaborative tools to include lists, document/form libraries, discussion boards, survey’s calendars, the ribbon, webparts, workflows, PowerApps, InfoPath, etc., and seamlessly integrate SharePoint with other Microsoft products.

  • Excellent communication skills with experience serving as the principal driver for business process analysis and business intelligence

  • Successful candidate must have strong attention to detail with a track record for leading the team around him to higher levels for operational excellence.

  • Candidate must have a Bachelor’s degree related to IT systems, knowledge or business management, political science or national security. Substantial relevant years of experience supporting similar functions at US SOCOM may be substituted.

  • Certain designated positions may be required to obtain and maintain DoD Information Assurance Technician Level II certification requirements. Such access will require certifications and continuing education as designated by DOD 8570.01-M and later updated versions.

  • Certain designated positions may be required to provide deployed support (on request) for OCONUS (Combined Joint Special Operations Task Force (JSOTF), Special Operations Task Force (SOTF) etc.) or CONUS (Continuity of Operations Plan (COOP), Disaster Recovery (DR) etc.) operations. Standard work hours Monday‐Friday (excluding holidays).

  • Certain positions may require non-standard hours for updates and maintenance or be on-call. Support for operational missions and exercises may require coverage outside core hours.

Clearance Requirement:

  • US Citizenship

  • Requires a minimum secret clearance with the ability to upgrade to a TS/SCI level clearance

Preferred Qualifications:

  • Experience supporting process analysis associated with elements of US SOCOM and MARSOC in particular

  • Certification associated with Agile, Lean, Six Sigma, Kaizen and Business Process Re-engineering

  • DOD 85701.01-M IAT Level II certification required; either CCNA-Security; GICSP; GSEC; Security+CE; or SSCP

  • Previous experience working in a classified or highly secured environments;

This position is awaiting contract award and is not yet billable

Criterion Systems is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class.